We want to you enjoy your shopping experience with us, however it is important that you read and agree to our Terms & Conditions of Sale. You will be asked to confirm that you have read, understood and agree to these terms during Account Registration.

 


 

Terms & Conditions

 

Welcome to Swan Office Supplies Web Site ("www.swanofficesupplies.com"). Please read carefully our Terms & Conditions which governs your use of our Web Site. By using this Site and placing an order, you are agreeing to them.

 


Introduction

 

1.1

You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

 

1.2

We may revise these terms and conditions at any time by updating this page. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

 

 


Copyright & Trademark


 

2.1

This Site is owned and operated by CBS Office Solutions Ltd trading as Swan Office Supplies whose registered office is Whiting & Partners, 41 St. Mary Street, Ely, Cambridgeshire. CB7 4HF. Company Registration No. 3719979. VAT Registration No. 538206645.

 

2.2

The material contained on this Web Site, including all design, text, graphics, selection and arrangement of content and all other information on this Site are copyright of Swan Office Supplies or its licensees, content providers or technology providers. All rights reserved.

 

2.3

Permission is granted to copy, print and distribute in hard copy sections of this Site for the purpose of browsing and shopping or for placing an order at www.swanofficesupplies.com. Any unauthorised use of the material on this site without the prior permission of Swan Office Supplies may violate copyright, trademark and other applicable laws.

 

2.4 Swan Office Supplies respects all relevant trademarks which are marked accordingly.

 


Ordering

 

3.1

You are deemed to haved placed an order with us by ordering via our website. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered and the prices you have paid.

 

3.2

Our acceptance of an order takes place when we invoice the order. We will send you an electronic invoice by email. When we invoice the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

 

3.3

We may refuse to accept an order for any reason, including but not limited to - where goods are not available, where your payment has not been authorised, if there has been a pricing or product description error or if you do meet the eligibility criteria set out in our terms and conditions.

 

3.4

Currently our site does not show whether items are in stock. If an item is out of stock when you place your order, it will be placed on back order and shipped to you when it becomes available. We will provide an estimated delivery date by email. If the remainder of your order is in stock it will be despatched for delivery the following working day.

If possible, we will advise you of alternative items. If you wish to cancel your back order we will refund this portion to your initial payment method.

 


Pricing

 

4.1

All prices on the website exclude VAT (where applicable) at the prevailing rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

 

4.2

Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

 

 


Cancellation and Returns

 

5.1

1 If you wish to cancel your order:
(a) you can notify us by email to sales@swanofficesupplies.com before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 5.2 below.

 

5.2

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund as long as the goods are unused, in their original packaging and in a resaleable condition. Certain products are excluded as shown in clause 5.4.

 

5.3

Upon receipt of the goods we will give you a full refund of the amount paid for the goods or an exchange credit as required.

 

5.4

The rights to return the goods to us as referred to in clause 5.3 will not apply in the following circumstances: -

  • in the event that the product has been used
  • to any products that we have made or customised specifically for you
  • to any products that by their nature have a limited lifespan, such as flowers and fresh food
  • The provisions of this clause 5.4 do not affect your statutory rights.

 

5.5

Missing items and picking errors. Please accept our apologies if you have item(s) missing from your order.

 

  • All shortages/picking errors MUST be reported to us within 3 working days from delivery of your order.

 


Licence

 

6.1

You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.

 

6.2

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 6.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

 

6.3

Subject to clause 6.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

 

6.4 Any rights not expressly granted in these terms are reserved.

 



Linking to and from other websites

 

7.1

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

 

7.2

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Swan Office Supplies logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Swan Office Supplies trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 7.2 for breach of these terms and to take any action we deem appropriate.

 

7.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 7.2.

 


Registration

 

8.1

To register with www.swanofficesupplies.com you must be over eighteen years of age.

 

8.2

Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

 

8.3

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

 

8.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

 

 


Disclaimer

 

9.1

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

 

9.2

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

 

 


Liability

 

10.1

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

 

10.2

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

 

10.3

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

 

10.4

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

 

 

 


Governing Law & Jurisdiction

 

11.1

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

 

11.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

 

 


Contract Formation

 

12.1

No contract shall subsist between you and Swan Office Supplies for the sale by it to you of any product unless and until Swan Office Supplies accepts your order by sending you a Despatch Notification.

 

12.2

Swan Office Supplies specialises in selling to business consumers and reserves the right to refuse orders it deems to be of large quantity or placed by resellers.

 

12.3 Your order confirmation is for your convenience only and does not constitute an acceptance of your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Swan Office Supplies sends the email to you (whether or not you receive that email).


 


Title

 

13.1

Title in the goods shall not pass to the customer until all sums due from the customer to the supplier on any account have been paid.

 

 

 


Miscellaneous

 

14.1

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

 

14.2

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

 

14.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.