Our Privacy Policy


Swan Office Supplies takes your privacy concerns very seriously, and that we will not sell or rent individual user information to others and will only share information in accordance with this privacy policy.


We have signed up to the Personal Information Promise, to demonstrate our organisation’s senior level commitment to data protection. The aims of the initiative are to improve compliance with the Data Protection Act and help restore public trust and confidence in those who are entrusted with their personal information.


Personal Information Promise - ICO


For further information please visit the following link:




Your Account With Us


Swan is committed to keeping customer information confidential and used solely for the purpose of serving you better.


We are registered in the United Kingdom having notified the Information Commissioner of our data uses under the UK Data Protection Act 1998 and will only use the information that we collect about you lawfully in accordance with the Act and this policy. We undertake the following measures to ensure a high level of privacy for our customers. When transacting with our company you are dealing with CBS Office Solutions Limited trading as Swan Office Supplies.


In order for us to provide the best possible level of service, we need to gather certain information. When you set up an Internet account with our website, we will ask you for some relevant information, including:


Your name
Email address
Billing Address
Delivery address
Phone number(s)
Fax number(s)


This information allows us to provide you with personalised services and correspond with you separately. The information you provide will be kept confidential and used to support your customer relationship with Swan. It will help us to maintain your account and alert you to new products, special offers and services, which are suited to you as they become available. Such uses may be special offers in promotional emails and on our website.


Protection and Security of Information


We protect the privacy of your information using highly secure, password-protected servers which guard against unathorised or unlawful processing of personal data and against accidental loss or destruction of or damage to personal data.


Accuracy and Updating Information


We endeavour to keep our information accurate and up to date. Once you have registered online with Swan you can check the information we store for your account by visiting our website and logging-in. Then access the "My Account" link in the My Account section of the page to display your account information. Alternatively, you can email us at sales@swanofficesupplies.com requesting that we update, modify or delete your account information.


Website Tracking


We use cookies and other internal tracking methods to track the way our website is used by our customers so we understand better how to make the service faster and more user friendly. The information we gather is analysed either in the aggregate or at a customer level, where we feel that the data we collect will help to enhance your purchasing experience.


Sharing Information


We do not share personally identifiable data with any other companies except as provided in this policy or permitted by law. We may provide such aggregate statistics about our sales, traffic patterns, and related website information to trustworthy third parties, but these statistics will include no personally identifying information.


In order to provide you with a service, fulfil a transaction you have requested or in connection with legal process, we may share personally identifiable data with our agents (such as credit card processing companies, credit reference agencies, outside suppliers, distributors and delivery companies), and group companies for such purpose, relevant authorities or otherwise with your permission. Where appropriate, we share user experience information or other customer level personally identifiable information with companies within our group as well as our trusted third parties, agents and business partners for the purpose of accomplishing our objectives of customer personalisation and improvement of site design and user experience.


Email Newsletters


Part of our customer service offering we provide a regular email newsletter service. This service brings to you details of special offers and product promotions as well as information on new products.


If you wish to opt-out of this service, please access the "Unsubscribe" link that is available on all promotional emails. Alternatively you can opt in or out via the "My Account" section of the website. Click on the "Edit My Details" link and change "Receive Newsletter" to either "Yes" or "No".


If you have any questions please email our Customer Services Team at sales@swanofficesupplies.com




The foregoing policies are effective for the www.swanofficesupplies.com website. By using our site, you agree to the terms of this privacy policy. We reserve the right to change this policy from time to time and will update this page accordingly. By using this Site you agree to be bound by any such revisions in effect at the time of use and should therefore periodically visit this page and the Site Terms of Use page to determine the current policies applicable to users of the Site. The policies and terms described above are not intended to and do not create any contractual or other legal rights in or on behalf of any party.