We have signed up to the Personal Information Promise, to demonstrate our organisation’s senior level commitment to data protection. The aims of the initiative are to improve compliance with the Data Protection Act and help restore public trust and confidence in those who are entrusted with their personal information.
For further information please visit the following link:
Swan is committed to keeping customer information confidential and used solely for the purpose of serving you better.
We are registered in the United Kingdom having notified the Information Commissioner of our data uses under the UK Data Protection Act 1998 and will only use the information that we collect about you lawfully in accordance with the Act and this policy. We undertake the following measures to ensure a high level of privacy for our customers. When transacting with our company you are dealing with CBS Office Solutions Limited trading as Swan Office Supplies.
In order for us to provide the best possible level of service, we need to gather certain information. When you set up an Internet account with our website, we will ask you for some relevant information, including:
This information allows us to provide you with personalised services and correspond with you separately. The information you provide will be kept confidential and used to support your customer relationship with Swan. It will help us to maintain your account and alert you to new products, special offers and services, which are suited to you as they become available. Such uses may be special offers in promotional emails and on our website.
We protect the privacy of your information using highly secure, password-protected servers which guard against unathorised or unlawful processing of personal data and against accidental loss or destruction of or damage to personal data.
We endeavour to keep our information accurate and up to date. Once you have registered online with Swan you can check the information we store for your account by visiting our website and logging-in. Then access the "My Account" link in the My Account section of the page to display your account information. Alternatively, you can email us at email@example.com requesting that we update, modify or delete your account information.
We do not share personally identifiable data with any other companies except as provided in this policy or permitted by law. We may provide such aggregate statistics about our sales, traffic patterns, and related website information to trustworthy third parties, but these statistics will include no personally identifying information.
In order to provide you with a service, fulfil a transaction you have requested or in connection with legal process, we may share personally identifiable data with our agents (such as credit card processing companies, credit reference agencies, outside suppliers, distributors and delivery companies), and group companies for such purpose, relevant authorities or otherwise with your permission. Where appropriate, we share user experience information or other customer level personally identifiable information with companies within our group as well as our trusted third parties, agents and business partners for the purpose of accomplishing our objectives of customer personalisation and improvement of site design and user experience.
Part of our customer service offering we provide a regular email newsletter service. This service brings to you details of special offers and product promotions as well as information on new products.
If you wish to opt-out of this service, please access the "Unsubscribe" link that is available on all promotional emails. Alternatively you can opt in or out via the "My Account" section of the website. Click on the "Edit My Details" link and change "Receive Newsletter" to either "Yes" or "No".
If you have any questions please email our Customer Services Team at firstname.lastname@example.org